A. Bill Deposit

Refund for bill deposit shall only be applied once the account is inactive or meter was already removed. Application shall be made at any of Davao Light's full service centers; in SM Lanang Premier and in SM City Davao in Ecoland or at its Panabo Branch office for customers in Davao del Norte areas.

A1. For residential customers

  1. Fill up a Bill Deposit refund form
  2. Account holder must present one (1) valid ID
  3. If through a representative, account holder must submit an authorization letter with attached photocopy of his or her one (1) valid ID with signature.

A2. For Business or Trade name

  1. A Board of Resolution or Secretary Certificate must be submitted stating the request for refund and the name of the authorized representative.
  2. An official receipt must be issued by the applying company.

B. Special Refunds

B1. When can I get a refund on my Special deposit made on Lines and Poles and Transformer/KVA?

Special Deposit will be refunded annually starting from the first monthly bill.

B2. How to apply for a Special Deposit refund?

Submit a request letter of refund at any full service centers located at SM Lanang or SM Ecoland.

Check Refund will be available within 7 working days from the date of application.

B3. What are the requirements needed for a Special Deposit refund?

a. For Individual Accounts

a1. 2 valid ID's if representative: SPA

b. For Corporate Account

b1. Board resolution or Secretary Certificate

b2. Official Receipt

b3. Authorized Representative's ID

B4. What is the basis of my Special deposit refund?

a. For Contract prior to August 15, 2008 - (Old Contract)
Refund will be based on 25% ANNUAL GROSS OF CUSTOMER CONSUMPTION. Transformer deposit is excluded in the computation and may only be refunded upon retirement.

b. For Contract issued on August 15, 2008 to present - (New Contract)
Refund will be based on 75% ANNUAL DISTRIBUTION REVENUE. Transformer/KVA deposit is included in the computation.

Note: Over due bills and inactive account balance will be deducted from the refundable amount