How much will be my surcharge if my account is unpaid or paid after the due date?
Accounts unpaid or paid after the due date will bear a surcharge of 2%, which will be added to your next bill.
What happens to my bill if I pay after the due date?
Accounts paid after the due date may still be included in your next bill, but please disregard them.
When will my line be disconnected after I receive a red bill?
As provided for in Davao Light’s contract of service on over due accounts, the company will discontinue electric service to your premises unless full payment is made on your total overdue accounts as of the time of payment within 72 hours from the first receipt of a Notice of Disconnection.
Where can I pay to avoid disconnection?
Please pay only at Davao Light’s office to avoid disconnection.
Does the acceptance of a partial payment guarantee a non-disconnection of my line?
Acceptance of a partial payment, issuance of other disconnection notice with updated amounts or any other event short of full payment does not interrupt, renew or reinstate the 72-hour grace period for payment nor does it affect the company’s right to disconnect service.
Can I request the lineman to accept my payment in behalf of Davao Light?
Linemen are not authorized by the company to accept payments from its customers.
What are the requirements for a reconnection of service?
You have to pay in cash your total unpaid accounts plus a reconnection fee of P 10.00 and a load deposit equivalent to your one-month bill before you can apply for a reconnection at our Metering Services Department.
What is the purpose of my load deposit?
The purpose of your load deposit is to guarantee the payment of your monthly bill. It shall bear an interest of 10% per annum, which will be applied to your account. The amount upon your request and once the meter is retired.