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Home Customers' Info Billing and Collection FAQs
FAQs PDF Print E-mail

How much will be my Late Payment Charge (LPC)/ surcharge if my account is unpaid or paid after the due date?

Accounts unpaid or paid after the due date will bear a Late Payment Charge (LPC)/ surcharge of 2%, which will be added to your next bill.


What happens to my bill if I pay after the due date?

Accounts paid after the due date may still be included in your next bill, but please disregard them.


When will my line be disconnected after I receive a red bill?

As provided for in Davao Light’s contract of service on over due accounts, the company will discontinue electric service to your premises unless full payment is made on your total overdue accounts as of the time of payment within 48 hours from the first receipt of a Notice of Disconnection.


Where can I pay to avoid disconnection?

To avoid disconnection, please pay only at our office, SM Supermarket, SM Department Store, SM Business Services Counter, SM Hypermarket and Save More, 2GO Outlets (Gaisano Grand Citimall, Gaisano Mall, Victoria Plaza, SM City, NCCC Mall, Sasa Main Office), Cebuana Lhuillier (all outlets nationwide), EC Pay Collection Partners (NCCC, HB1, The Paper Tree, E-link, C5 Dormitel, Cecile Kristine's Pawnshop, Aeromania Propeller Overhaul, Pronto Mart, Greenfield Mktg., Accredited Sales Distributor, Cignal Office, Prime Asia Pawnshop, Enterprise Bank and Clickster Game Station), CIS Bayad Center Collection Partners (CIS Bayad Center, LBC, eBIZ, Mail and More, USSC, Villarica Pawnshop, PhilPost and Robinsons Supermarket and Department Store) and Globe GCash.

Does the acceptance of a partial payment guarantee a non-disconnection of my line?

Acceptance of a partial payment, issuance of other disconnection notice with updated amounts or any other event short of full payment does not interrupt, renew or reinstate the 48-hour grace period for payment nor does it affect the company’s right to disconnect service.


Can I request the lineman to accept my payment in behalf of Davao Light?

Linemen are not authorized by the company to accept payments from its customers.


What are the requirements for a reconnection of service?

Pay in cash or in check [if you have no previous history of returned check within the last twelve (12) months] your total accounts payable and bill deposit equivalent to your one (1) month's bill. If account is already disconnected, please pay only at our Davao Light Collection Offices in SM Premier Lanang, SM City Ecoland, Panabo Branch, Toril, Calinan and Sto. Tomas offices.


What is the purpose of Bill Deposit?

 

The purpose of your Bill Deposit is to guarantee the payment of your monthly bill. After one year and every year thereafter whenever the actual average monthly bills are more or less than ten (10) percent of the initial bill deposit, such deposit shall be correspondingly increased/decreased to approximate said billing. It shall bear an interest rate per annum, which will be applied to your account. The amount upon your request and once the meter is retired.

Last Updated ( Wednesday, 10 July 2013 13:06 )
 

Payment Collection Hours

LOCATIONMONDAYS - FRIDAYS
SATURDAYSSUNDAYS
SM Malls
(Lanang & Ecoland)
10:00AM-7:00PM10:00AM-7:00PM10:00AM-7:00PM
Panabo Branch7:00AM-5:00PM7:00AM-5:00PM7:00AM-5:00PM
Calinan8:00AM-3:30PM8:00AM-3:30PMCLOSED
Toril & Sto. Tomas8:00AM-3:30PM8:00AM-3:30PM

CLOSED

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