Davao Light has time and again proven itself to be a conscientious and enthusiastic partner of Davao.
The street lighting program implemented in 1996 in conjunction with local government units has made its franchise one of the highly energized urban areas in the Philippines. As of December 2010, the company has installed over 41,319 lamps, free of charge, thereby giving its citizens adequate and sufficient electrical facilities both day and night. An added factor that benefited both Davao Light and its customers is the fact that crime indexes have noted to shot down in every barangay where the company has put up these lamps.
One major responsibility of Davao Light in its acquisition of the franchise to distribute power to its area of responsibility is to reach out to as many places as it can for it is not constrained by corporate limitations. This is in fact the guiding principle that is being followed by the company as it aims to become an ideal corporate citizen in the island of Mindanao. To date, 100% of the barangays in the franchise area have access to electricity based on Department of Energy’s guideline in implementing rural electrification.
Education is likewise treated with value by Davao Light as attested by its educational support programs in association with AGFI. As of late, over 60 computers and related equipment have been donated to selected high schools within its franchise. To date, a total of 23 school buildings costing P29.9 M have been constructed in the districts of the electric firm’s area of operation.
In September 2002, Davao Light spearheaded the creation of the Davao City 911, also known as the Davao City Central Communication and Emergency Response Center (DCCERC). With its launching, Davao City made the Philippines the only country after the United States and Canada to adopt the system.
The 911 is a new unit under the Davao City Mayor’s Office composed of personnel who were trained to accept emergency calls, and accurately locate and dispatch requests to emergency service providers such as the police, fire departments, and hospitals for ambulance service. The 911 service initially supported the mobile operations of the police.
The software used by the Davao City 911 is called Emergency Computer Aided Dispatch (ECAD), a sophisticated computer program developed by Davao Light and designed to locate the caller and the emergency service providers with pinpoint accuracy anywhere within the city.
The ECAD is a customized version of the original computerized mapping system of Davao Light called "PowerOne". It was originally developed to accurately locate Davao Light's customers through its poles. Just like PowerOne, the ECAD has a detailed visual representation of Davao Light’s franchise, which includes even the smallest alleys.
As a gesture of goodwill, the ECAD worth around P1M, was donated by Davao Light through its social development arm, the Aboitiz Group Foundation, Inc. (AGFI).
Other donations of Davao Light/AGFI were the PABX equipment, computer server and electrical wirings valued P600Th, P105Th and P 85Th respectively. Certain modifications were also made by Davao Light Electronic and Radio Engineers to expand the capability of the Davao City 911 communication system.
Due to the success of the Davao City 911 in immediately responding to emergency calls with the aid of ECAD, initial services of Call Center and Police Assistance have been expanded to include four other areas namely Urban Search & Rescue Services, Emergency Medical Services, Fire Auxiliary Services and the K9 Unit.
For improved Fire Auxiliary Services, Davao Light donated two (2) 45-Footer Bucket Trucks to the Davao City Government for the 911 operations last March 2005.